Last updated: [1 September 2025]
At HomeTouch, we value your trust and want to ensure that your shopping experience is smooth and satisfying. If you are not entirely happy with your purchase, we’re here to help with our simple and transparent return and refund process.
🛒 Eligible for Return/Refund/Replacement
- You may request a return, replacement, or refund if:
- You received a defective or damaged product.
- The product delivered is different from what you ordered.
- The product is eligible under our return window (within 7 days of delivery).
- To be eligible for a return, items must be:
- Unused and in the same condition as received.
- In the original packaging, with tags and invoice intact.
Note: Slight variations in color due to lighting or screen differences are not considered valid reasons for return. However, if the color is entirely different (e.g., ordered blue, received brown), you are eligible for return.
❌ Non-Returnable Items
- Customized or personalized items.
- Products purchased during clearance sales.
- Hygiene-sensitive items that have been used/opened.
🔄 Exchange & Replacement
If you received a defective or incorrect item, we will arrange for a replacement (subject to stock availability). In case a replacement is not possible, you will be offered a full refund.
💳 Refund Methods
- Prepaid Orders: Refunds will be processed to the original payment method (credit/debit card, UPI, net banking, or wallet).
- Cash on Delivery (COD) Orders: Refunds will be issued as store credit/coupon unless otherwise agreed.
⏱ Refund & Return Timeline
Here’s what to expect once you’ve initiated your return:
| Step | What Happens | Timeline |
|---|---|---|
| 1. Return Request Initiated | Submit your order details and reason for return. | Within 7 working days of delivery |
| 2. Return Approval / Instructions | Receive our approval and return shipping instructions. | Within 1–2 working days |
| 3. Ship the Product Back | Use a trackable courier. We reimburse shipping if it’s our error. | Within 3 working days |
| 4. We Receive & Inspect | Your item is reviewed to ensure it meets our return criteria. | Within 2–3 working days |
| 5. Refund or Store Credit Issued | Approved refunds are processed to your original payment method. COD orders receive store credit/coupon. | Within 5–7 working days |
| 6. Notification Sent | You’ll get confirmation via email as soon as it’s processed. | Immediately after processing |
📧 How to Initiate a Return
- Email us at [email protected] with your order ID and reason for return.
- Wait for approval and instructions from our support team.
- Pack the product securely and ship it back to the address provided.
- Track your return and wait for confirmation.
🏠 Return Shipping Address
Home Touch
78 G Block, Sri Ganganagar,
Rajasthan, India – 335001
ℹ️ Important Notes
- Refund timelines may vary slightly depending on your payment provider or bank.
- Store credits/coupons, once issued, are valid for 6 months.
- HomeTouch reserves the right to refuse returns if the product does not meet the conditions stated above.
- Note: Product images shown on our website are digitally generated for display purposes. The actual product may vary slightly in color, texture, or finish due to photography lighting or screen settings.
Need help? Our support team is here for you – reach us anytime at [email protected].