Introduction
Welcome to Home Touch Essentials, your trusted destination for quality home essentials. By accessing and using our website https://hometouch.co.in, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions below. If you do not accept these terms, please do not use the site.
Company Information
- Legal Name: Home Touch Essentials
- Brand Name: Home Touch
- Registered Address: 78 G Block, Sri Ganganagar, Rajasthan, India – 335001
- Customer Support Email: [email protected]
- Customer Support Number: +919461675939
Payment Terms
We support a variety of secure payment methods for your convenience:
- Credit & Debit Cards (Visa, MasterCard, RuPay, etc.)
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net Banking
- Wallets
- Cash on Delivery (COD – available for select locations)
Payment Security
All transactions are processed via secure and encrypted gateways. We do not store your payment details.
Transaction Failures
In case of a failed transaction but payment deduction, please contact your bank directly.
Order & Cancellation Policy
Before Dispatch
- Orders can be canceled within 12 hours of placement.
- Cancellation after 12 hours may not be accepted if your order has already been processed or dispatched.
- Please provide a valid reason for cancellation. Unjustified requests may not be eligible for a refund.
Refunds for Cancellations
- Approved refunds will be processed within 2 business days.
- For prepaid orders, the refund is credited to the original payment method.
- COD orders are not eligible for refunds (as no pre-payment was made).
Return & Refund Policy
We aim to ensure you’re completely satisfied with your purchase.
Eligible Return Reasons
- Wrong product received
- Damaged or defective product
- Missing parts or mismatch from website description
- Return request must be raised within 7 working days of delivery
Return Conditions
- Items must be unused, unwashed, and returned in original packaging with all tags intact.
- Returns beyond 7 days will not be accepted.
- We reserve the right to inspect the item before approving returns or refunds.
Free Gift Policy
Free products are final sale and non-returnable.
If a free gift was received for orders over ₹2499 and you return items that reduce the total below ₹2499:
- You must also return the gift, or
- The gift’s price will be deducted from your refund.
By accepting the free gift, you agree to these terms.
Refund Processing
- Prepaid refunds are returned to the original payment method.
- For COD orders, we require your bank details to initiate a refund.
- Refunds (if approved) will be processed within 7–10 business days after we receive the returned item.
Shipping & Delivery Policy
Estimated Delivery Time:
- Orders are usually delivered within 4–5 working days.
- Delivery times may vary depending on location and external factors.
Return Shipping Address:
[Your return address here]
- Return shipping is the customer’s responsibility.
- Shipping and payment gateway charges are non-refundable.
- For returns over ₹499, we recommend using a trackable courier.
- We are not responsible for lost return shipments.
Pricing & Availability
- Prices may change without prior notice.
- Offers and discounts may be withdrawn anytime.
- In case of stock unavailability or delays, we will notify you via email or phone.
Limitation of Liability
Home Touch Essentials is not responsible for any indirect or consequential losses arising from product usage or website access.
We are also not liable for delivery delays due to natural calamities, strikes, or courier service disruptions.
Privacy & Data Protection
- Your privacy is important to us.
- We only use your personal data for order processing and customer support.
- We do not sell or share your data.
- Please refer to our Privacy Policy for complete details.
Governing Law
These terms are governed by the laws of India.
Any disputes will fall under the jurisdiction of Jaipur, Rajasthan.
Contact Us
For any queries or support:
📧 Email: [email protected]
📞 Phone: +91-94616-75939
🏢 Address: 78 G Block, Sri Ganganagar
Rajasthan, 335001